FREQUENTLY ASKED QUESTIONS
How can I buy your products?
Our products are available for purchase in a number of convenient ways.
First, you can explore and purchase our wide range of products in our Montreal showroom for a hands-on experience.
In addition, some items can be purchased online, allowing you to shop from the comfort of your own home.
For personal assistance or to place an order over the phone, our dedicated team is at your disposal.
Whether you prefer to browse in person, online or speak to us directly, we strive to make your shopping experience seamless and enjoyable.
Can I order samples before making a purchase?
Yes, you can. At Elegant Ceilings & Walls, we understand the importance of seeing and touching a product before actually buying it. You can request samples by simply getting in touch with us. To order a sample online, simply browse the pages of our website in which the product you're interested in is listed and look for the "Sample" option. We'll be happy to send you a sample so you can make an informed decision before buying.
Do you offer customized sizes or designs?
We do offer customization options for certain items. If you have a specific product size or design requirement that is not available on our website, please contact our customer service department. We will do everything we can to meet your expectations and to offer you the best possible solution.
What payment options do you accept?
We accept credit cards, including Visa and Mastercard.
How long does it take to process and ship an order?
Our team works very hard to process and dispatch orders as quickly as possible. Most orders for in-stock items are processed within 1 to 3 business day(s). For orders of non-stock items, please contact our customer service department.
Shipping time varies depending on where you live and what shipping method you choose when placing your order. You can check the status of your order by using the tracking number provided at the time of purchase.
Do you offer an installation service?
At moment, we do not offer an installation service as such. However, we do provide resources and detailed installation guides for each product listed on our website. These resources and guides will help you install the products yourself or find a professional installer in your area.
If you have any further questions or concerns, or if you need further assistance, our customer support service team is always available to help you.
